Mobile madness in Spain

LAST UPDATED: 10 Jun, 2011 @ 19:49
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Mobile madness in Spain

AN expat has called in lawyers after he received a mobile phone bill for nearly 5,000 euros for just one month.

Barnett Fletcher, 46, from Sotogrande, is furious after Vodafone hit him with a bill of 4,723 euros for March this year.

The director of Gibraltar-based marketing company Rock Brand is outraged that the company has now put a debt collection agency onto him despite insisting it is not his fault.

The problems began in September when the father-of-two, originally from Surrey, received a bill for 1,500 euros when he had never previously exceeded 200 euros a month.

“The issue seemed to be that my new Blackberry was constantly connecting to the internet,” Fletcher said.

“I asked the store in La Linea to resolve it but they sent me back to the head office,” he added.

After that he was passed back and forth between the store and the head office, all the while incurring bigger and bigger bills each month.

“I have now passed all the paperwork to my lawyer and am pursuing compensation. It’s despicable,” he said.

Meanwhile, another Vodafone customer has accused the firm of breaching the terms of his contract after he refused to pay a bill.

Wheatley contacted Vodafone in mid-2010 to cancel his contract after being charged for receiving unsolicited text messages.

Wheatley – who also had an internet contract – switched to a pay-as-you-go contract on Vodafone’s recommendation, but replaced the sim card with another provider.

He continued however, to receive bills for 20 euros for calls which he claims he did not make.

So he gave the required 15 days notice to cancel his contract and stopped his direct debit.

Vodafone responded by cutting off mobile internet access despite the bills being paid.

The firm meanwhile, has refused to cancel the contract as requested and continue to bill Wheatley, who currently owes 103 euros, for a service he is not receiving.

Wheatley says he has also received a letter from a debt collection agency and now the company has blocked his wife’s phone despite it having credit.

“Surely this is illegal,” said a furious Wheatley.

8 COMMENTS

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  1. Vodafone España seem to be trying their hardest to lift the mantle of “worst company to deal with in Spain” from Movistar. I won’t bore you with the details, but I’ve had appalling service with overcharge after overcharge from them for several years, and it’s almost impossible to cancel a line with them cleanly and quickly.

  2. Telefonica also makes it impossible to cancel a line ,despite numerous requests,over three months ,being charged for a service I did not have ,I just stopped paying ,follow this story ,or bring me a file to jail

  3. Ah, Vodafone. I already sued them and won for a similar issue, so I’ll just repeat again. Avoid this company at all costs – their business model is ‘shaft the customer first and then deny all responsibility afterwards’.

  4. I was told by Vodafone upon purchasing my phone, etc. that I could cancel “easily” at anytime. So, back in June 2011, before flying back to the US (after living in Spain for 2 years) I cancelled my account with Vodafone only to receive an email in September saying that I had a new bill. I called to figure out how to resolve the problem and…long story short…and over 100 euros later…with the help of a Spanish friend I have (hopefully) cancelled my account in late December 2011. I will NEVER work with this company again. And, they have lost more than my business since I am a study/internship abroad coordinator.

  5. Have had similar experience of internet connection. Reason given: “Your mobile phone has internet capabilities, hence, to (?) we automatically bill you the internet connection rate (15€) as it will allow you some free(?)(200MB I think) download.” Had to call to cancel and threaten sueing them as I had NEVER requested that. Was cancelled the following month and refunded. Unfortunatly I have no real choice, living in the mountains, Vodafone is the only half decent cover I have.

  6. DO NOT take out the Vodafone insurance on your mobile either!!! They offer a policy that covers absolutely everything that is until you lose your phone then have clauses in spanish of course in small print so you cant´t claim, however the insurance company did suggest making a false report to the police to say it was stolen…!!!!

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