EXCLUSIVE By Wendy Williams
IT is a shopping nightmare to put anyone off retail therapy for life.
Having had her bag stolen on a shopping trip to Marbella last month, expat Freya Rodgers, 27, was then accused of shoplifting and finally ordered to remove her car or have it towed away.
The restaurant owner, who lives in Lanjaron, had come down to La Canada shopping centre for a day out with her mother.
But while she was trying on some clothes in the changing rooms at Zara, a thief ran off with her bag.
“I immediately told the sales assistants, but they just shrugged their shoulders,” explained Rodgers, who owns restaurant Ambienza.
“They were so rude and unhelpful it was disgusting. I actually filled in an official complaint in the store.”
But then to make matters worse, the staff even had the audacity to imply she had stolen something herself.
“It was unbelievable. They did absolutely nothing to catch the thief but when I left they actually followed me out and asked to search my shopping bags,” added Rodgers.
“I wanted to kill someone.”
But sadly this wasn’t to be the end of the nightmare.
“I had literally everything in my bag including my car keys. But when I explained the situation to car park staff, they told me that if I didn’t move the car the police would take it away.
“In the end I had to pay a tow truck 200 euros to take it to a garage.”
So angry was Rodgers, who set up her restaurant with boyfriend Oran earlier this year, that she filed a complaint with Marbella town hall and Zara’s head office.
But a letter she received this week, said simply that they take no responsibility for what happens in the store.
When the Olive Press spoke to La Canada director Javier Moreno he admitted that incidents happen but insisted the figures were not alarming.
“We have 20 million people who pass through our doors each year, and in relation to the number of incidents it is not that high,” he explained.
“We have cameras in place but people need to be more vigilant with their belongings.”
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