Ryanair passenger numbers soar as a result of ‘be nice’ policy

The airline's management are claiming their charm offensive is partly responsible for the positive stats

LAST UPDATED: 17 Apr, 2015 @ 12:36
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ryanairBUDGET airline Ryanair is bringing smiles to the faces of its passengers through its ‘be nice’ policy.

The Dublin-based airline saw numbers soar by 28% in March, flying 1.5million more customers than in the same period last year.

And the airline’s management are claiming their charm offensive is partly responsible for the positive stats.

Chief Executive Michael O’Leary said the airline’s policy is to make its passengers feel ‘warm and fuzzy’.

“If I’d known being nicer to customers was going to work so well, I’d have done it ages ago,” he added.

“I want us to be more liked, more useful – the thing about Ryanair is that it has a bit of a swagger.”



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