Ryanair coughs up €800 after charging family to check in for Spain flight

Lucas Marshall was billed €420 to check in to a flight back from the Canary Islands

LAST UPDATED: 2 Feb, 2016 @ 11:46
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Ryanair passengers queue to board a flight.A FURIOUS father of four sent the bailiffs to Ryanair HQ to reclaim €800 from the budget travel firm after he was charged for checking in.

Lucas Marshall, 34, was billed €420 to check in to his family’s flight back from the Canary Islands, because he could not print his boarding passes due to a booking reference problem.

With just minutes before the flight was leaving Fuerteventura, Marshall paid up to get his 42-year-old wife, Michelle, and kids aged four, seven, 13 and 16 home.

Upon his return to the UK, Marshall took Ryanair to court and was eventually awarded €805 compensation, after sending bailiffs to the firm’s HQ to pay up.

“I don’t like getting walked over,” said Mr Marshall.

“To me it was about the principle, they take €420 off you for a piece of paper when everything is already paid for.”



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4 COMMENTS

  1. Any government that actually undertook it’s legal duties to protect it’s citizens from such practices would have threatened to close down Ryanair and all companies that operate the same way LOL of course they won’t, it’s not it’s ordinary citizens they look after b ut companies like Ryanair.

  2. How did Mr.Marshall, described here as a resident in the Uk, manage to send bailiffs to the Dublin headquarters of Ryanair ???
    It can’t be easy to press the right legal buttons to activate bailiffs in another jurisdiction !
    Can Mr.Marshall PLEASE tell us how he did it, so that we can all act in a similar way the next time that we are treated as mierda by Ryanair ?

  3. Unfortunately Fred, Ryanair has people of limited means by the short and curlies. There are certain routes and destinations where it’s Ryanair or nowt, simply because of budgetary constraints.
    Hey! And don’t they know it!

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