British mum and nut-allergy son ‘stranded’ in Mallorca as airline refuse to stop serving nuts

Mum left €750 out of pocket after having to book new flights

LAST UPDATED: 25 May, 2017 @ 11:11
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A BRITISH mum has been left raging after an airline refused to stop selling nuts despite her son having an allergy to the snacks.

Akilah Robertson,30, was left stuck in Mallorca with no refund after walking off a Eurowings flight to London over fears for her two-year-old son’s safety.

THAT'S NUTS: Mum and tot were stuck in Mallorca
THAT’S NUTS: Mum and tot were stuck in Mallorca

Tot Jamil was rushed to hospital with a severe reaction after eating nuts a few months ago and his mother feared an in-air anaphylactic attack, which can kill victims.

“’I am angry at the way Eurowings treated us. It was really awful,” she said.

“Jamil has had an allergic attack before and I didn’t want it to happen again.

“At first they said they would reimburse me for the cost of new tickets but now they don’t want to know. It is not fair.”

Robertson, from London, had flown to Mallorca with Ryanair, whose staff agreed to her requests.

“Ryanair not only stopped serving nuts but made an appeal to other passengers that there was someone on board with a severe nut allergy.”

German company Eurowings refused outright however, and she was forced to buy Easyjet flights back to London at a cost of 750 euros.

“We had a really good holiday but all that relaxation ended at the airport,” she said.

A spokesperson for Eurowings apologised to the Robertsons, but said that a ban on nuts simply wasn’t possible.

“Nut traces cannot be prevented in any case despite regular and deep cleaning of the aircraft,” said Katharina Muscalla. “Guests travel at their own risk.”

 

 

16 COMMENTS

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    • Sorry your comments are spoken from people who have not experienced a real bad allergy, my bother has one for curry, if in a restaurant someone has a curry he has to walk out, so don’t assume that everyone is on the con. Yes I am very proud to be British. Items in supermarkets are sealed so no problem.

  1. David Stringer agree with your comment 100% Maybe this is another scam to receive compensation?
    Brits are doing very well with the my family suffered with sickness whilst on holiday and as it was everything included in the Hotel it must be your fault. Claim with the help of bogus law firms and insurance agents to get compensation from the Hotel. Mallorca and Tenerife are the worst places that are suffering this scam and are looking at not offering Brits all included holidays. Doesn’t make you just proud to be British!!!!

  2. Sorry your comments are spoken from people who have not experienced a real bad allergy, my bother has one for curry, if in a restaurant someone has a curry he has to walk out, so don’t assume that everyone is on the con. Yes I am very proud to be British.

  3. when you say proud to be British what do you mean…….i dont think the names Akilah and Jamil are typically British names…………another case of these type of people just trying to rob folk………….yes you are right……….if easy jet were so good why not fly with them in the first place……..why should other people suffer because someone has an allergy…they should make alternative travel arrangements

  4. Dear chas, would you like to step down from your high horse of self-righteousness and look a bit at how things are working now? Stereotypes do not appear “just because”, they do appear because certain group of people are behaving in a certain way more often than any other group. And stating something about the case that looks like a scam, does not make that person insensitive or racist. Anyway, everyone is entitled to their opinion after all.

  5. In democracies people give others the benefit of the doubt. Jack Daww’s statement… “i dont think the names Akilah and Jamil are typically British names” is if not racist, ignorantly L’l Britain, and should be called out for what it is ignorant, insensitive remarks.
    One could look at this the other way round: stereotypes are useful shields to justify bigoted and silly diatribes. “After all, if others have said it, there must be truth in it!” Yes, there are many scams in southern Spain by the Nigels, Simons, Barnabys, Archies, etc. “…another case of these type of people just trying to rob folk………….yes you are right.”
    Yes everyone is entitled to an opinion, as silly, bigoted and uninformed as they may be.

    • deviating from the story is deviating from your your beliefs……..you fight a very shallow argument…….but then again you have a very shallow soul and very LIMITED knowledge….you try change the story to suit your pathetic argument……..grow some balls man…!!!!!

      STAND UP FOR WHATS RIGHT…!!!

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