Flying low again – Ryanair voted worst airline

The only consolation perhaps is that Spanish carrier Vueling came level bottom in customer satisfaction polls, with both airlines scoring 45% in popularity ratings.

LAST UPDATED: 26 Dec, 2017 @ 16:45
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IT will hardly come as a surprise to the many frequent expat flyers who live in Spain.

Ryanair has been voted, once again, as the worst airline in the Which? annual poll.

The only consolation perhaps is that Spanish carrier Vueling came level bottom in customer satisfaction polls, with both airlines scoring 45% in popularity ratings.

British Airways meanwhile came third (52%), in part after it scrapped free food and drink on short-haul flights this year.

Customers however showed cheap prices didn’t have to mean poor service with Jet2 and Norwegian scoring 76%, coming in joint second.

Which? Travel’s Rory Boland said: “Passengers are telling us there are many ways to be a great airline, but providing great service at an acceptable price is a must have.”

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