AN elderly couple whose phone calls were overlapped and duplicated may now be hit with legal action.
A portion of the calls made by Anthony, 75, and Sandra Walker, 66, from Cartama, have been replicated on their Citrus Red bills since February.
The invoices have also bizarrely recorded a number of conversations being made at the same time.
Sussex-born Sandra is now refusing to pay her latest bill of 130.50 euros after discovering the bill blunder.
“There was a fault with the billing system but this tends to happen when you are billing thousands and thousands of people.”
However, the Alicante-based company insists it was a fault with the billing system which has now been rectified.
Citrus Red has now passed on the couple’s case to its legal team, following their refusal to pay the latest statement.
But Sandra, who has lived in Spain for eight years, is resolutely refusing to pay out for calls she now doubts were ever made at all.
“These bills are just not valid, there is no way of checking up on them,” she explained.
“They blame it on the accounts system but this is not a random error, this has happened for the past three bills.”
When Sandra rang the company to complain, she was offered 3.65 euros of credit.
“They have the cheek to give me 3.65 credit, while trying to charge me double,” she added.
However, Citrus Red managing director, David Grantham, insists that all efforts were made to correct the faulty bills.
“There was a fault with the billing system but this tends to happen when you are billing thousands and thousands of people,” he explained.
“We were willing to sort out the duplication issues but Sandra wanted the whole 130.50 euros cancelled.
“She requested disconnection and for her direct debit to be closed before hanging up. She would have had everything compensated in her next bill.”
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