SPANISH bank Santander faces criticism once again after coming third in a poll exposing shoddy customer service in the UK.
The hapless bank received one in five of the votes, bettered only by TalkTalk and HM Revenue & Customs, in the Daily Mail’s Wooden Spoon Award.
Despite improving on their second place finish in last year’s poll, the bank received 19 per cent of the vote.
The result is the latest blow in Santander’s battle to shrug off the tag of ‘Britain’s Worst Bank’.
According to the Financial Services Authority (FSA), Santander had 216,000 complaints between 1 January and 30 June 2010.
Long queues in branches, unhelpful call centres and untrained staff are among the most common complaints from customers.
Other companies to feature in the poll were Virgin Media, Ryanair, Lloyds Banking Group, Orange and npower.
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