4 Aug, 2017 @ 07:18
1 min read

Mallorca expat rages at car hire company Record Go’s €1,200 ‘damages’ charge

ROAD RAGE: Driver's anger at car rental firm's charges

A MALLORCA expat has taken legal action after being charged €1,200 for damage he insists was already done to his hire car.

Johannes Strydom-Roth, 56, rented a Mercedes through Record Go at Palma Airport last September.

ROAD RAGE: Driver’s anger at car rental firm’s charges

Arriving around midnight, the German real estate agent made sure he took time-stamped photos of the contested dents to the left-hand bumper as proof after being told about the damage.

He then politely refused Record Go’s insurance offer of €293, instead putting down a €1,200 credit card deposit with the company in case of damage.

However, after returning the car 12 days later in the ‘exact same condition’, he was shocked to receive two emails saying he had been billed for €596,34 and €377,71, as well as €162,19 for causing damage to the car.

“I am very angry – how dare they,” he told the Olive Press. “I am not a rich man and have been taken for a ride like.

“When I complained, they then sent me a photo of the car dated from October showing exactly the same damage.

“It is obvious they are ripping me off and probably other people as well.”

Strydom-Roth has now contacted a lawyer, who said he could take the case to court for €3,000.

“He first sent the company a letter but they replied completely denying it,” he continued.

The letter from Record Go to his lawyer, seen by the Olive Press, said: ‘We have no doubt the damage was caused by your client.’

Strydom-Roth has since received a refund of €162.19 from Record Go after they said he had been charged twice for damage but he is still pursuing the rest of the money.

A Record Go spokesman told the Olive Press: “We have received a letter from a lawyer representing the client and to whom we responded.”

Have you lost out to the Hire Car companies? Contact newsdesk@theolivepress.es

Joe Duggan (Reporter)

DO YOU HAVE NEWS FOR US at Spain’s most popular English newspaper - the Olive Press? Contact us now via email: newsdesk@theolivepress.es or call 951 273 575. To contact the newsdesk out of regular office hours please call +34 665 798 618.


  1. But Im confused, did he not check they had marked the damages on the contract where he signed? Which they normally do.

    In any case, these rental companies are thugs all the way through. You have to double check and take pictures close to every little detail and then confirm images BEFORE driving away to have all on paper and signed. Otherwise you just pay the full insurance and no hassle (yes thats how they earn their money).

  2. So make sure you have excess insurance. Less than £50 a year in the UK.
    Once Record know you’ve got it, they don’t keep pestering you to take out their insurance.
    They are con men and prey on the weakest.

  3. A word of warning not just Rental car companies in Spain. As a frequent car renter in the UK at Stanstead Airport many companies will try it on so take photos and make sure it is all in black and white before you drive away.

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