WITH successful military backgrounds behind them it’s perhaps no surprise that Gary and Kate Russell would launch a business in Spain with flying colours.
After 10 successful years running Carpet Heaven, in Los Montesinos, the couple are looking forward to the next decade.
After 48 years of service in the RAF between them, the pair decided it was time for a new challenge in their lives.
“After living on the Costa Blanca for a while, we noticed there was a gap in the market for a much larger choice of quality carpets and rugs,” explains Gary, 60.
Once a prime site was found to sell their wares, they started Carpet Heaven with only 20 rugs, but continually reinvested into the business – with the sole focus being on the customer.
Kate, 57, adds: “We never pressure customers into looking at certain things, we just let them browse and take their time, but we are always there if they need any advice with colours and sizes etc.
“It wasn’t long before we were flying again.”
Their customers include a healthy mix of Spanish, English and Scandinavian expats.
The language barrier is never a problem either, explains Gary.
“A Russian family once came in, and we ended up with their young son drawing diagrams to explain exactly what was needed – despite not having a common language.”
Kate adds: “We love doing home visits, especially if we can be of help to the elderly or infirm, it’s all part of the service.”
Carpet Heaven can be found at Avenida del Mar 33B, Los Montesinos, Valenciana – or just go to www.CarpetHeaven.es