24 Sep, 2020 @ 09:00
1 min read

British expats slam Spanish parcels company SEUR over missing packages

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By Eugene Costello

Thousands of expat customers of eBay and Amazon UK living in Spain claim they are having their parcels stolen by a delivery company, with many slamming it as a ‘scam outfit’, taking to review site Trustpilot in droves.

The company, SEUR, is accused of lying to customers, failing to deliver parcels, providing a phone number that doesn’t work and an email address to which an automatic reply says the package does not exist and is therefore not deliverable.

A Mac Air ordered from a reputable company in the UK via eBay recently went missing. The UK company subcontracts its deliveries to DPD, who in turn subcontract Spanish deliveries to SEUR. 

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SEUR: 96% of reviews rated the company as ‘bad’

On company reviews website Trustpilot, SEUR receives 4,423 ratings. Of these, 4,250 – 96% – give the company the worst possible rating of one-star or ‘bad’. Another 2% rate them ‘poor’ or ‘average’. Less than 2% rate them ‘excellent’.   

Comments include; ‘The worst delivery company I have ever seen’, ‘they lie in your face… I can’t believe Amazon uses them,’ ‘The worst service ever!!!’

The Olive Press tried to ring the number listed on their website; a recorded message advised that the number does not exist. We then tried to email them; it came back as ‘undeliverable’, advising that the address does not exist. And we tried to fill in a form on the site; the ‘submit’ button did nothing.

Contacted by The Olive Press, an eBay spokesperson told us: “eBay does not have a role in deciding the delivery service used on an international order as this is the seller’s responsibility. However our eBay Money Back Guarantee ensures that if something goes wrong with the delivery and an item does not arrive, the buyer can be quickly refunded.

“If a buyer would like to opt out of using a certain courier on an order, they should contact the seller and request an alternative prior to purchasing.”  

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