EXCLUSIVE by Anatoly Kurmanaev
A BRITISH man is waiting for an apology – and his money back – after being ripped off by nearly 600 euros by Vodafone.
Fred Adams, 66, could not believe what was happening when the British company overcharged him by over 100
euros a month for SIX months for his internet connection.
Despite constant calls and journeys to his nearest shop to complain, the company refused to reimburse the money.
Emails sent to Vodafone and the Spanish government’s telecoms watchdog were also not answered.
“It took a month for them to even acknowledge they had received my email and I have heard nothing else since,” he told the Olive Press.
“The Vodafone shop didn’t want to know me as I hadn’t taken the contract out in their shop,” he added. “And meanwhile I am 600 euros out of pocket.”
The saga began in April when Fred signed a long-term contract with Vodafone through a third party phone shop in Coin.
The deal promised to bring WiFi Internet connection to his remote finca.
Using a device known as a ‘dongle’ he could pick up his emails and search the net.
But intead of the 46 euros agreed in the deal, Vodafone took 145 euros from his account in May.
And then things got worse. In August, for example, Vodafone took 233 euros from his account, nearly five times the agreed amount.
Indeed, it wasn’t until October – six months later – that the company finally took the correct payment.
But instead of providing Fred with an explanation, apologizing and refunding the money, they merely sent him a credit note to make up the lost 600 euros.
It was to be used against future calls with the company, explained Fred.
“It will take me 13 months to get my money back. I am furious and frustrated.”
To make things worse, Vodafone has been having problems with its internet service. “Half of the time I can’t get a connection,” said Fred.
A spokeswoman for Vodafone told the Olive Press she could not comment on individual clients. “Sorry that’s our policy,” she said.