Expat battles Spanish electricity company Endesa

    LAST UPDATED: 10 Feb, 2011 @ 10:56
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    Expat battles Spanish electricity company Endesa

    By Wendy Williams

    A BRITISH expat has blown his fuse after electricity company Endesa failed to fix a faulty electric metre outside his house.

    Peter Rennie, 50, has been trying to contact the company ever since the device caught fire two months ago.

    The Scotsman – who has lived in Spain with wife Emma for nearly eight years – believes the fault is endangering his young family.

    The father-of-four has been unable to get the problem fixed at his home in San Pablo de Buceite due to an apparent catch-22.

    According to Rennie electricians are unable to touch the box without Endesa’s permission.

    “The law is simple. Everything inside the house is the responsibility of the owner and everything outside is Endesa,” explained Rennie.

    “No one else can touch it for safety reasons; they can actually be denounced if they do.”

    He explained how he had been “going round in circles” trying to fix a cable from the box to the house which repeatedly catches on fire.

    “It keeps fusing the house but nothing is being done,” he said. “I’m always told someone will call back but they never do.

    “I am worried that it is dangerous and it could cause a house fire.”

    He continued: “It is completely farcical. Endesa insists it won’t fix it because of the cost. But if another company tries to fix it they will be fined for interfering. It’s a catch-22.”

    The ex-military man, who owns Rose and Thistle Construction company, added: “Over the years I have worked with numerous clients who have come up against a brick wall with Endesa. They are a law unto themselves.”

    8 COMMENTS

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    1. Endesa: a stupid company in a stupidly run country. A bad combination for the consumer unfortunately. How on earth can a electricity company refuse to repair something on the basis of cost? Ridiculous, but a totally expected response from a company in Spain.

      Mr Rennie – please issue denuncia as soon as possible, and then start up a daily blog about the whole incident so that Endesa get as much bad publicity as possible. Also get in touch with the ombudsman once your complaint is ignored (as it surely will be).

    2. endesa my favorite company….not . my advise offer to pay they will be there with you the second they get a copy of the bank transfer. you cant win with them no matter how much right you have on your side ….. so pay up its the only solution p.s you have better chance of negotiating with bin laden than an endesa employee as i know from experience

    3. SPAIN , THE MOST CORRUPT COUNTRY IN EUROPE . A TRUE BANANA REPUBLIC .EVERTHING IS A PROBLEM , BUT RESOLVEABLE WITH THE REQUIRED CASH BRIBE . ENDESA , THE MOST CORRUPT COMPANY IN EUROPE . INEPT , CRETINOUS , CORRUPT AND THEY DON’T CARE .NEVER GIVE IN TO THIS CORRUPT COMPANY .FIGHT THEM , USING DENUNCIA , OMBUDSMAN ,EU LAWS . ENDESA SHOULD BE CLOSED DOWN BY THE EU FOR CORRUPT BUSINESS PRACTICE , AND SPAIN SHOULD BE KICKED OUT OF EU FOR CORRUPTION . BE WARNED , DO NOT INVEST IN SPAIN .

    4. Dont get me started on Endesa, how can a company like this get away with the way they treat customers and receive no penalty?

      How can my electricity bill triple because I move 20km away inland? Joke!!

      Until Spain gets its affairs in order its will always be a joke!

    5. Look beyond the sunshine .
      Spain is corrupt .
      The country functions solely on Bribes – Cash only .
      The Spanish national pastime is Rob Foreigners – especially the British .
      As for ENDESA , THIS COMPANY IS SPAIN INCORPORATED .
      Corrupt , incompetent , lying , cheating , ignorant , arrogant , and vile .
      Avoid Spain or you will regret it .

    6. Part of global Italian Enel, but Endesa in Madrid manages itself. Similar to the arrangement thieving Vodafone franchise had with Vof UK before it was taken over by a different management group due to years of scandals, denuncias and lawsuits about mysterious, arbitrary amounts withdrawn from clients’ bank accounts. Our lesson is end all automatic withdrawals from all Spanish companies. The government consumer advocacy group got our money back, but it took 6 months.

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