EXCLUSIVE By James Bryce
AN EXPAT is demanding compensation after being left without an internet connection for three months.
Richard Jones, 68, is angry at the lack of action being taken by internet service provider Vodafone, which charges him 49 euros a month for the connection.
It comes after the Olive Press reported in our last issue how the Spanish government has promised to get tough with the telecoms industry.
The retired licensee, from Mollina, claims the service should provide download speeds of up to 21.6Mbps but insists that he rarely receives a signal stronger than 0.78Mbps.
The problem – ongoing since April – has left Jones relying on internet cafes in Antequera.
Vodafone told Jones, from Milton Keynes, that the problem was his dongle – a device used to provide internet access in the absence of a wire connection.
But when he got a new one for 76 euros the problem was the same.
“I’m so frustrated that I have to pay out this much for a service I’m not receiving,” Jones said. “I’m paying out top whack to get internet but it’s almost non-existent.”
Despite receiving compensation equivalent to one and a half months free, Jones claims the company refuses to pay the rest until the problem is resolved.
“They tell me there’s nothing they can do, but that it should be fixed soon,” he said. “They tell me I need to speak to customer services but they’re not interested. ”