A BRITISH expat is worrying he might lose his house, as he has been unable to send money from his British bank account to his Spanish one.
Anthony Pearson, originally from Deal in Kent, splits his time every year between the English coast and the Costa del Sol.
In February however he realised that his bank transfer from his UK bank account to his Santander one in Spain never arrived.
After numerous phone calls to the bank, nothing worked, so he went to the branch, where they assured him it was just a glitch and manually inserted the money into his account.
Then came coronavirus and the expat, along with his wife returned hastily to the UK.
โOnce we were back in the UK, I tried sending โฌ20 to my Spanish bank account three times and the money never arrived.
โIโve called the head office so many times and they tell me they canโt help me.
โIโve sent hundreds of emails, one day I sent the same email 50 times, but again, nothing has been done.โ
The weird thing is that the money he sends from his La Caixa account doesnโt arrive into his Santander one either.
โItโs not just a UK to Spain transfer problem, I canโt even send money from one Spanish bank account to another.
โThe mortgage for the house is through Santander so I have to pay that through my account with them, but I canโt put any money in that account, itโs ridiculous.โ
The semi-retired pub owner is worried that the bank will take his house away if he misses the next mortgage payment on May 1.
โItโs so frustrating because I have the money, itโs just not in the right account and I canโt physically put it there, as Iโm not in Spain at the moment.
โWith the coronavirus crisis, I donโt know when Iโll be in Spain next, so I donโt know when that account will have money again, as Santander are not helping at all.โ
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Mr Pearson if you are currently in the UK in Deal Kent next door in Dover there is a Branch of Santander Bank who I am convinced would sort out your problem. Other branches also exist in Margate,Ramsgate,Canterbury to name but a few.