3 Dec, 2021 @ 13:09
1 min read

Ryanair accused of treating passengers like dogs for accepting bookings for cancelled flight to Spain from Morocco

Ryanair blasts Spain's airport operator for scrapping five-year charge freeze
Cordon Press Image

A Spanish tourist stranded in Morocco has accused Ryanair of treating customers ‘like dogs’ and ‘deceiving people’ after taking bookings for cancelled flights out of the North African country.

Moroccan authorities scrapped all scheduled air connections to and from the country on November 29 through to December 13 as a preventative measure following the discovery of the Omicron COVID-19 variant.

Hundreds of tourists from Spain have been returning home on special ‘rescue’ flights organised by Iberia, Royal Air Maroc, and Air Arabia.

Speaking to the El Pais newspaper, Irene Varela, 33, who flew to Marrakech for a long weekend, said she was stranded until Thursday.

When she heard she could not fly from Marrakech, Varela bought a Ryanair ticket for a Tuesday flight from Agadir to Alicante-Elche airport, with the carrier’s website accepting the booking.

She took a three and a half hour drive to Agadir, only to discover that the flight had been cancelled.

Irene Varela said: “Ryanair has treated us like dogs, deceiving people. They did not inform us that the flight was cancelled and they are obliged to do so by email.”

She added that the carrier was still selling tickets for the Agadir service on the Tuesday in the full knowledge of its cancellation.

“And the price was much more expensive than the day before. I have proof, I have taken photos of the ticket prices with my phone,“ added Varela.

She also slammed all the extra expenses she incurred including extra nights in hotels and a €339 fare for the Iberia rescue flight on Thursday from Casablanca.

There has been no comment so far from Ryanair on Varela’s claims.

The budget carrier announced this week that it had suspended flights to Morocco until February 1 due to a ‘lack of clarity’ from the Moroccan government.

The Irish carrier said cancellations had already affected 160,000 customers and their suspension will affect 230,000 passengers through to February.

Ryanair’s commercial director, Jason McGuinness, blamed the Moroccan government for not clarifying whether it will be possible to fly after December 13


Alex Trelinski

Alex worked for 30 years for the BBC as a presenter, producer and manager. He covered a variety of areas specialising in sport, news and politics. After moving to the Costa Blanca over a decade ago, he edited a newspaper for 5 years and worked on local radio.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Health chiefs say a new COVID-19 wave is hitting Costa Blanca and Valencia areas of Spain
Previous Story

Health chiefs say a new COVID-19 wave is hitting Costa Blanca and Valencia areas of Spain

manacor mallorca
Next Story

Bouncing back : 6 million international visitors to Spain’s Balearic islands in just 10 months

Latest from Lead

Go toTop

More From The Olive Press