Now the dust settles

LAST UPDATED: 3 Nov, 2010 @ 01:46
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Now the dust settles

CONSUMER groups have urged the Spanish government to make sure airlines compensate the passengers stranded by the volcanic ash.

Watchdog Facua appealed to development minister, Jose Blanco, to apply “exemplary sanctions” to any airline that tries to override passengers’ rights.

It confirmed that is has already received a large number of queries from passengers after companies refused to cover accommodation, meals or even flight refunds.

After enduring long and expensive journeys home, thousands of passengers marooned by the volcanic ash are now mired in compensation battles.

More than 30 extra flights had to be sent to Malaga airport alone to rescue stranded passengers after the six-day ban.

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