IT was a living nightmare for expat Carolyn Emmett when she awoke from a routine operation to find her left leg was paralysed.
But her horrific experience has been made even worse with the hospital failing to accept any responsibility, despite its very own anaesthetist doing exactly that.
Humans make mistakes and nobody is perfect, so when errors are made, the course of action is simple: Communicate properly, own up if necessary and make amends quickly and fairly.
This is the best aid for healing.
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