EXCLUSIVE By James Bryce
THE father of a British teenager who died tragically five months ago has slammed service provider Vodafone for continuing to charge him for his daughter’s phone contract.
Peter Hardy, from La Cala de Mijas, is furious that the heartless company is continuing to send bills for his daughter Samantha, 19, who died when she fell from a bridge on April 1.
Despite taking along the death certificate, Hardy was told by staff at the Calahonda store that there is nothing more its staff can do about the 21.60 euro monthly fee.
“It is a disgrace. Vodafone should have stopped the payments months ago,” Hardy told the Olive Press.
“When you’re in a shop surrounded by strangers, the last thing you want is to talk about your daughter’s death. It is extremely distressing for us.”
Vodafone had been informed of her death just days afterwards when her older sister Eloise provided an official police report to the store.
Staff photocopied the documents and sent them off to head office, but when Hardy’s wife Mandy returned to the store two months later, nothing had been done.
“My wife came home in tears,” continued Hardy. “The way the situation was handled is dreadful. I went back to the store last month and was told there was nothing else the staff could do about it.
“Surely someone can take responsibility and make sure it is resolved quickly?”
After numerous calls from the Olive Press, Vodafone finally confirmed that it would be providing a full refund. A spokesman said: “We are very sorry for this mistake. We will be contacting the family to make amends.”
Meanwhile, Hardy is still awaiting the official police report, with question marks remaining over the exact cause of death.
The Olive Press reported in April how Sam had fallen onto the busy N340 motorway during a night out.
The death certificate states ‘injuries to the cranium and skull’, but it is not clear whether she died from the impact of the fall or was hit by a passing car.
“We want to get to the bottom of this,” insisted Hardy.