James Bryce
EXCLUSIVE by James Bryce
A BRITISH holidaymaker is suing a car hire company after claiming to have had his deposit withheld for damage he did not cause.
Policeman David Evans, 50, from Manchester, rented a vehicle from Costa del Sol-based Brian’s Rent a Car during a week-long holiday in Fuengirola.
But despite claiming to have returned the car in the same condition, Evans says he has had his €300 deposit withheld and a further €122 taken from his card since returning to England.
“The company claimed the seat had been damaged by the arm rest being wrenched out of the seat and thrown into the footwell of the car, which is nonsense,” Evans told the Olive Press.
“It was already broken when I picked up the car.
“Then when they finally contacted me at home they were quite abusive. I can’t believe they can behave in this manner.”
Evans continued: “If this stops other people getting in the same situation then I’ll be happy.”
But Brian’s Rent a Car boss David Ballard denies the accusations, insisting the seat was not damaged when Evans took the car.
“We would not rent out a vehicle that was in a bad condition,” Ballard insisted.
“We did everything we could to contact the client straight away after the vehicle had been returned and we would never keep a deposit without proof of damage.
Evans however, is not the only client to complain.
Several others have accused the company, based in Benalmadena, of withholding money for damage they claim not to have caused.
One Gavin Johnson, from Manilva, claims his deposit was withheld despite the firm cancelling the booking at late notice.
Johnson had a deposit of €250 withheld due to a dispute over alleged damage (a scratch on the paintwork), after Ballard insisted Johnson had left it too late to complain.
The case went to arbitration through Spanish consumer watchdog OMIC, who ruled the case can only be dealt with through the courts.
Johnson is due to meet with Spanish police this week to discuss the issue.
Meanwhile, Stefan Hermes had his deposit taken and not returned despite never having taken delivery of a car.
It came after the firm cancelled the booking at the last minute.
“There are several disputes we have had with clients and they are all liars,” Ballard added. “We would never con a client in a million years.”
I too, have had my deposit kept by David Ballard earlier this year. He also became abusive when I met up with him by chance at Santa Maria golf club, where I spoke to him face to face. I believe that his so called contacts that he uses are not worth the paper that they are written on. This is the typical action of what gives the Costa Del Sol bad press. I live here, and I wish people like David Ballard should go back to the place they come from.
Regards
Rod Wigley
This may sound a little naive but is there no documentation relating to the state of the vehicle when hired, and another signed declaration upon return?. If not, it’s no wonder these car rental people try it on.
They didn’t notice damage of that magnitude when he returned it ? ? ? They have to get in to park it, and it would have been obvious. “Your conclusion, Holmes.” “It did not happen, Watson.” They should be ‘denunciado-ed’ for attempt deception.
If i remember rightly this company used to rent out old bangers
I rented a car from goldcar for a weekend. On the internet the price was 30 euros but after fuel and additional driver, insurance it was 190 euros. I could not claim the half tank of fuel back that was charged at a high rate. This year I am going to run a car of my own in Spain and insure it there. I am always in fear of claims etc and if you pay for additional insurance it is very expensive so what is the point in being ripped off. I now hire from Europcar or Hertz if required. They may sound expensive at the start but they do not have all these con tricks such as all the others I have tried.
We usually rent 3-4 times a year when visiting our place in Andalucia, usually from the cheapest on the net. Always a scam going on somewhere, if not for exhorbitant full fuel tank prices, then for damage when returned. Amparo: I’ve personal experience of rental staff refusing to check the car with me upon pick up (“If you don’t like it, give me the keys back and rent from someone else.”), and also refusing to check the car when it is returned (“Don’t worry, the insurance will cover any damage.”). We’ve also been double dipped when a rental was hit by another driver who accepted full responsibility, and the agency collected from the insurers AS WELL AS keeping our deposit! And then the internet broker accepting no responsibility for withheld funds, saying that they “will investigate” but that these things can take a while (18 months later still waiting). Having your VISA number and a contract where you accept all liability whatever the cause is simply a licence to steal, as my bills clearly show. Spanish, German, English, they’re all ‘Car Rental Crooks’.
The Olive Press are doing a good job here. As they have reported I also lost my deposit from Brian’s Rent a Car. From my own investigation you can find similar stories on the Internet, for example on the Malaga Web Forum and also on the Trip Advisor site.
As I live in Spain I returned to confront David Ballard. He sent me away to a false name and address.
I’d like to congratulate Mr Evans for his courage and tenacity in taking this action. It’s time for David Ballard to realise that his scam is over. Rod Wigley said it best “David Ballard should go back to the place he came from”. I’ll second that!
**dyemiller**. If the adage “you get what you pay for” does not apply to the car rental sector, then it would appear there is a brilliant business opportunity here for someone with a little capital and a sense of professionalism. And then the cowboys would sit up and take notice. I find it difficult to believe no-one fits the bill at the airport.
Whenever I visit the UK I always use Europcar and they don’t get their hands on my credit card until I have the status report and they don’t get their keys back until I have the return status report. And they have never quibbled.
He is well known in the area for being a rip off merchant….
Since this article was published I have seen statements from the company (Briansrentacar)co-owner Claiming that David Ballard did not make Comments to James Bryce that the people who have made representations to the company to dispute their version of Events are all LIARS.
I Understand from that statement that Briansrentacar are now claiming James Bryce is telling Lies!
You can read those comments on Tripadvisor.
I have still not received from Briansrentacar ANY evidence/photos/estimate to support their claims I damaged their vehicle, Even though the post on Forums they have sent that documentation.
Its upto others to make a choice if they want to enter into buisness with this company.
My advise would be Avoid them at all costs.
David E.
Just to provide an update for anyone reading this article,
Deposit claimed back via credit card company.credited back to our account, has taken over 3 months though.
Never received any evidence, photos estimates etc from Briansrentacar.
All infrormation is now being dealt with by the Spanish Police as others have come forward to complain of the same type of incidents involving Briansrentacar.
Comments on Tripadvisor and Malagaweb show several problems with this company, However I now feel this answers those on the site as to who has been telling the truth and who has been telling porkies as one commented!
I would still advise anyone to avoid this compant at all costs.
Mr Evans is a police man and should know the contract he signed according to Briansrentacar did not show the damage.
He and all car hire clients must check carefully the contract they sign to ensure all damage is shown.
Here in Spain cars are damaged in parking areas and show you excess insurance is essential.
I use Briansrentacar for years and pay excess insurance and have never had a problem with this company.
Paul Richardson
BRIANSRENTACAR
I read Bruce Forsyth commented “The only thing you can believe in a newspaper is the date”
ROD WIGLEY
Rod signed a 12 month contract, payment 1st day of each month. then on the second month 2 hours after he was due to pay he informed us he could not pay and wanted to return the car without any notice and in breach the contract he signed.
Gavin Johnson
He changes his story every year. Johnson dumped our car in the Gap garage in Arroyo on his way to hire another car at the airport. When the car was returned to our garage he was contacted to come inspect the damage on the car which he refused. He was sent photos of the damage and invoices which he ignored.
A few months later he reported us to the reclamation office who after seeing the photos and invoices of cost kicked his case out and told him he would have to pay.
Strange he now writes he is going to the police it is nearly 2 years since he damaged our car.
David Evans.
If he is a police man, he is a very,very, very poor example.
Evans signed a contract which incorporated a car plan which marked all existing damage present on the car before he drove away.
The car seat was not marked as damaged nor did he report it damaged during his hire or on his return of the car.
He had pushed the seat arm rest against the chair to hide the damage. Only when the driver sat in the chair and the arm fell on the floor was it clear he had broken the seat.
It is impossible to claim it was broken before he took the car or he know nothing about contracts and law of damage.
When you read these untrue stories from people trying to avoid paying for their cost liability, it no wonder David told the olive press SOME OF OUR CLIENTS ARE LIARS:
My company rented a car for me in Spain continuously for 6 years, I needed to change the car every month and renew the contract. We used all the major companies depending on which one was cheapest at any given time. You could say I know a thing or two about renting in Spain.
My conclusion: If you obey the rules, don’t tell lies, read the contracts, you will generally be fine.
David Ballard is once again playing the imposter. Does he really expect us to believe that three people called Simon, Paul and Michael wrote the above, all within a few hours of each other?
@OlivePress. These posting are in breach of your moderation rules. Please investigate and notify the authorities who are collating evidence against Mr Ballard.
Gavin, stop being paranoid, my story is about general renting in Spain.
In reply to Ballard’s comment about my initial contract. The truth is that I signed an initial 3 month contract which expired on at the end of March 2012. ( I still have this paper work.) I paid in full to the end of March 2012. I never signed a twelve month contract.I never recieved another contact, so no contract existed. I simply told him I wanted to return the car a month later. He really is a complete liar as we all know. Having paid the March rental and been given a receipt for it, he had the nerve to ask for it again.His records reflect how bad the business is.
Rod Wigley
Mr Wigley you must stop replying with liars, I have asked the Olive Press if I can publish your contract signed by you.
Johnson has nothing better to do than spend his life posting untrue statements.Why after 2 years has he not taken court action, we are still waiting so that we can prove the facts.
Let the olive press post the pictures ,contracts and correspondence.
Paul Richardson
Director
EXCLUSIVE by James Bryce
A BRITISH holidaymaker is suing a car hire company after claiming to have had his deposit withheld for damage he did not cause.
!!!!!!!!!!!!!!!!!!!!!!
Our socalled Policeman has not sued the car hire company after 6 months as he knows he will lose his case.
No ,he has instead committed fraud by signing a declaration with his credit card company that he did not sign the slip, receive any service or have any dispute regarding the service and now he brags on the internet he has claimed his money back from his credit card company illegally-
does this not show what type of person he really is. We are waiting for the court proceedings he has promised so that we can prove our case before a judge showing the contract Evans signed with no drivers chair broken.
Tripadviser deleted all his posts after knowing he is not telling the truth and he posted from his friends who we have never traded with.
Paranoid, Johnson has not issued legal proceedings in 2 years after he lost his case in arbitration with the Spanish reclamation office, WHY!!!! he too knows he has no chance to prove his case in front of a judge. We only wish he would so we can prove our case with all the photos invoices and emails.
Stop calling me David Ballard, he will answer to you if he has time.You slander him and our company throughout the internet without any truth or legal recourse which is disgraceful.
Rod Wigley is typical of the costs del sol conmen, he did not pay his hire contract on time and now posts a pack of statements which are totally untrue, and he too slanders the name of David Ballard without any legal recourse.
Pity James Bryce did not check the facts before printing his story, we are happy to provide the signed contacts photos and costs to him or any person interested in the truth.
Just email us we will send them to you.
Paul Richardson
@DavidBallard why should I be paranoiad? You are the one who has made enemies.
I would just like to clarify a couple of points raised by Mr Richardson. Although I have claimed back the money wrongfully taken for my parents account, I provided to the credit card company all the documentation I was given at the time of hire from Mr David Ballard. So the Royal Bank of Scotland fraud unit made the claim on our behalf. Do you think they would have taken that action had I not been able to prove my case ? I think not Mr Richardson. You also forgot to mention you representative Monica who took the vehicle from me personally at Malaga airport and passed the vehicle all in order.From a legal point of view the aim was always to recover monies you took unlawfully. First part of that process was through the credit card company who issued payment, my next actions had that failed would have been to issue you and your company with legal proceedings. However as you well know you lost your case with RBS. And my parents got their money back eventually.In relation to your claims that you will send out documentation from your clients accounts via e-mail to anyone who wants to see it. Well that is a direct breach of the data protection act. And not an action to be recommended. The dealings I have had personally with your company have left a bitter taste. You appear to have more upset customers than any other car hire company in Malaga. Can they all be wrong Mr Richardson or just merely Liars as your partner put it. Anyway my advise would still be to avoid your company at all costs and as I stated to James Bruce in the original article, if this stops anyone else being treated as you have treated us then Iam happy with the outcome. Regards. David Evans.
Hi David,
Thank you for your post, you have not clarified anything, but you have shown how unfamiliar you are regarding your contractual obligations,
1. It is not your parents account or if it is you fraudulently presented the card on the contract you signed, you gave the credit card on the contract you signed on the strict legal basis it was your credit card account. You signed the contract and the credit card slip in your own capacity. If it is your parents account you would be required to notify us and they would be required to sign together with you
2. You did not provide to the credit card company RBS all the documents, nor did you inform them there was a dispute, I spoke to the Royal Bank of Scotland regarding the card you provided to us, but they told me the chargeback was claimed on the basis of “not authorised payment” They were not aware the payment was in dispute or they would not claim back. We have sent your signed slip ,contract and damage invoices to RBS and they have promised to review your fraudulent claim back.
The contract you signed gives us the authority to debit the card you gave us as your own on the contract, if there are costs relating to damage to the car.
The contract you signed states if there is any dispute relating to charges on the contract the matter will be adjudicated by Spanish court or arbitration with AECA and will not be charged back to the credit card.You signed this contract and then ignored your legal liability under the terms of this contract.
3…The royal Bank of Scotland are not an arbitration service and they were shocked when I told them you were claiming they had all the documents in this dispute and they were arbitrating the dispute on a rentacar contract according to you.
4..Mr Evans you signed a contract, one of the conditions of the contract states the car will be inspected within 2 hours of return and damage notified to you within 24 hours.
Do you honestly believe and ask all the internet to accept, a young girl sent to meet you in departures where the car has to be removed within 2 minutes can inspect a car and approve its condition when you took 35 minutes on receiving the car to inspect it and you did not specify on the contract the driver chair was broken.
There is nothing legal in any of your points of view or your actions, only your greedy illegal intention to try avoid paying for the damage to the car you hired..
5 Many people following the hundreds of posts you have put throughout the internet have called in our office to see the contract you signed showing no damage to the driver chair, they are very sad that a so called police officer can act in this fraudulent way and they all support us in our action against you.
The Olive press ran your story on the basis …….
A BRITISH holidaymaker is suing a car hire company after claiming to have had his deposit withheld for damage he did not cause.
Which is another pack of lies you have no intention of suing us as it will cost you money which you will lose as you know you caused the damage to the car and we will prove our case similar with Johnson and Wigley all so brave on the internet where there is no legal recourse.
Why do you all think Tripadviser deleted his and his friends posts on their web, THEY know he is telling a pack of lies.
No wonder crime is so bad in England if this is the fraudulent type of policeman we have protecting us.
Gavin Johnson
February 16th, 2013 7:52 am
@DavidBallard why should I be paranoiad? You are the one who has made enemies.
Mr Johnson our company has traded from 1988 and we have thousands of statisfied and regular clients thankfully which allows me to enjoy working for Briansrentacar.I have thousands of friends within the company and provide cars to them on a regular basis.
Unfortunately like other car hire companies we meet clients who try avoid paying their cost laibility under the terms of hire and then spend hours posting their version of events on the internet as there is no cost to them and no legal recourse by the company they are attacking.
I personelly dealt with your contract and the arbitration which you lost with the reclamation office and I truly wish you would take the matter to court where we could prove what a liar you really are to everybody.
It is now 2 years and I know you will never take this action.
I think Pauls sugestion on this link to provide the contract, photos and correspondence to anybody who really wants to see the truth is the best option.
Regards
Dave
Hi David,
Thank you for your post, you have not clarified anything, but you have shown how unfamiliar you are regarding your contractual obligations,
1. It is not your parents account or if it is you fraudulently presented the card on the contract you signed, you gave the credit card on the contract you signed on the strict legal basis it was your credit card account. You signed the contract and the credit card slip in your own capacity. If it is your parents account you would be required to notify us and they would be required to sign together with you
2. You did not provide to the credit card company all the documents, nor did you inform them there was a dispute, I spoke to the Royal Bank of Scotland regarding the card you provided to us, but they told me the chargeback was claimed on the basis of “not authorised payment” They were not aware the payment was in dispute or they would not claim back. We have sent your signed slip contract and damage invoices to RBS and they have promised to review your fraudulent claim back.
The contract you signed gives us the authority to debit the card you gave us as your own on the contract, if there is costs relating to damage to the car.
The contract you signed states if there is any dispute relating to charges on the contract the matter will be adjudicated by Spanish court or arbitration with AECA and will not be charged back to the credit card.
3…The royal Bank of Scotland are not an arbitration service and they were shocked when I told them you were claiming they had all the documents in this dispute and they were arbitrating the dispute on a rentacar contract according to you.
4..Mr Evans you signed a contract, one of the conditions of the contract states the car will be inspected within 2 hours of return and damage notified to you within 24 hours.
Do you honestly believe and ask all the internet to accept, a young girl sent to meet you in departures where the car has to be removed within 2 minutes can inspect a car and approve its condition when you took 35 minutes on receiving the car to inspect it and you did not specify on the contract the driver chair was broken.
There is nothing legal in any of your points of view or your actions, only your greedy illegal intention to try avoid paying for the damage to the car you hired..
5 Many people following the hundreds of posts you have put throughout the internet have called in our office to see the contract you signed showing no damage to the driver chair, they are very sad that a so called police officer can act in this fraudulent way and they all support us in our action against you.
The Olive press ran your story on the basis …….
A BRITISH holidaymaker is suing a car hire company after claiming to have had his deposit withheld for damage he did not cause.
Which is another pack of lies you have no intention of suing us as it will cost you money which you will lose as you know you damage the car and we will prove our case similar with Johnson and Wigley all so brave on the internet where there is no recourse.
Why do you all think Tripadviser deleted his and his friends posts on their web, THEY know he is telling a pack of lies.
Hello everyone. Just shows that Briansrentacar are such a poor outfit, they dont even know who the contract was with ! The vehicle was booked by a family friend. I was the main driver. My father David Evans paid the hire cost on his RBS credit card. My father Signed the contract. I liaised with local authorities to recover what YOU unlawfully took from his account. Briansrentacar have claimed on tripadvisor that when The car was returned the arm of the seat was wrenched from the seat and on the cabin floor. Now they claim its in the upright position then fell off ! So what is the claim? Where is the evidence ? Mr Richardson can continue to rant on these websites fact still remains. You wont find a car hire company in Malaga with as many upset clients as he has. In my opinion its better to pay a little more and use a reputable company who don’t resort to sending pensioners threatening and abusive text and Emails in an attempt to bully and frighten them into paying money to repair vehicles he provides in already poor condition. Shame on you Mr Richardson. I would advise anyone who reads this who finds themselves in the same position to contact the Police Cybercrime unit in Malaga. They are also interested in this company. Regards D.Evans.
Further to my previous comments I would just like to address the points made by Mr Richardson.
Point 1, as stated above my father signed the contract, naming me on that contract as an additional Driver.I did not sign ANY Documentation, the card was in my fathers name.
point 2,R.B.S WERE sent all the documentation you provided to me, including your contract,and yes it was contested as an unauthorised payment as your contract states sec 14 that in the event of a dispute we would both agree to attend the courts of Malaga,something you seem reluctant to do.
Point 3,I have a recored delivery reciept for all the documents sent to R.B.S. and can produce that as well.
Point 4,NONE of your 14 conditions on your contract say the vehicle will be inspected within 2 hours and notification sent within 24 hours.
point 5,Showing documentation to third parties that contain private details is an Offence under the data protection act,As an established vehicle hire company you should know that.
I had full authoristion from my parents to deal with this matter, that was put in writing to the R.B.S. and signed by my father.
I have also recieved the above comments from Briansrentacar via E-mail, The sent it under the title LIAR. very proffesional .
Anyway, pointless going around in circles with this matter .its clear for all to see what type of company Briansrentacar are, I just regret the day we ever booked with them,Better to use a more reputable company in my opinion.
Regards David Evans.
Your father is in breach of the contract he signed and you ignore the legal requirements to suit yourself.
We have reported your conduct to the Manchester Police complaints department re your fraudulent conduct.
RBS are reviewing your illegal chargeback and have not received all documents.
We are still awaiting your court action in Malaga court and so far you have not commenced any legal proceedings in any court.
Your friend living here in Spain has confirmed you broke the arm on the drivers chair which is the reason you spend your life posting your untrue version throughout the nternet and eventually we will get you in court to prove our case.
Sorry story for a police man to ignore his contractual obligations.
Dear Mr Evans,
To conclude this story for now,
It does not matter who signed the contract you are acting with your fathers authority so you are both liable for your fraudulent actions.
Your headline was
A BRITISH holidaymaker is suing a car hire company
You have not and will never take court action as you know we have the signed contract which shows all the existing damage before you took the car and nothing is shown regarding a damaged drivers chair because when you took the car it was not damaged.
First you claimed the chair was not damaged, then you changed to we accepted the car at the airport so you are not liable, then you changed to the chair was damaged before you took the car.
All these stories are not true and you know we can prove this in court.
Your latest version is RBS credit card department gave you your money back with all the relevant documents.
RBS claimed back on the basis of unauthorised payment which means you did not sign the slip.They did not have a copy of your signed authorisation slip nor did they have the contract and conditions all signed.
We have sent these documents to them and they are reviewing your fraudulent chargeback.
Finally you emailed from the Manchester Police department stating you were investigating our company which is also totally untrue according to Manchester Police complaints department.
We have asked Olive Press to publish your contract showing only the car plan detailing existing damage at the time you drove away from the airport,
This will show your true dishonest nature and end this fiasco once and for all.
Dave Ballard
For Anyone still following this thread it is worth checking out Tripadvisor again, yet further customers complaining about Briansrentacar and Alphacarhire,Makes Interesting reading.
More upset customers of these companies coming forward highlighting exactly the same complaints as mentioned above.
they are also mentioned under Honest car hire on that site.
Regards Mr D.Evans
Upon reading the latest entries on trip advisor from a resident in spain, It would appear he has had the same problems with Briansrentacar/Alphacarhire, as others on this thread.
According to that person Briansrentacar have had to move offices because of people attending and demanding money back!
Finally looks like this Fiasco as Mr Ballard put it has finally come to an end !
I hope so, but I would still advise people who are in dispute with these companies to contact the authorities.
Regards Mr D.Evans
David, I guess this is the story you’ve seen? “http://www.tripadvisor.ca/ShowTopic-g187438-i333-k5346541-o50-Alpha_Car_Hire_Malaga-Malaga_Costa_del_Sol_Province_of_Malaga_Andalucia.html”
For the sake of future holiday-makers I hope that Mr Ballard is finally out-of-business.
Yes Gavin that’s the article I was referring too. No comments from Mr Ballard or Mr Richardson so far so I presume the article is factually correct. Iam sure if he is still trading he will pop up on the forums with a different version of events. But that’s what we have all become used to. It’s all smoke and mirrors to deflect the poor service offered. Regards Dave Evans.
We are still trading and trying to find honest clients, Malagacar and many other companies are stopping renting to clients living in Spain like ******* they are con men.
Thank God for our regular honest clients.
May be a good idea Mr Ballard if you are still trading to publish your new business address, then those who have encountered problems hiring from you can contact you directly and resolve the many issues they have with your company.
I trust we can expect to see those details in your next post.
Regards Mr Evans
MODERATED – Every genuine customer is able to contact us f they have a problem,sadly the internet is a forum for people to post stories to discredit companies rather than pay if they incurr accounts
Without being rude Mr Ballard, your statement is not correct, I am in contact with several other people who have had problems with your company.
A common complaint by many is that you do not reply to e-mails and then refuse to answer phone calls from people who have disputes with you.
With that in mind as a reputable company can you please answer the following
1. Have you moved offices
2. If so where are your new offices.
3. What is the best way to contact you.
I do agree with you that the Internet can be used to discredit companies, however where good service is offered it is a great way to attract new business.
Regards Mr D.G.Evans
Well I see that the information I requested from Briansrentacar has not been posted. Says a lot about just how poor the company is.
Mr Ballard and Mr Richardson if they are two different people continue to claim everyone else is at fault for problems they encounter with as they put it all the LIARS they rent cars to.
Facts remain they never at any provided any evidence of their claim that we damaged the vehicle, either photos of estimates.
The royal bank of Scotland claimed back what Briansrentacar unlawfully took from my parents account. The bank even compensated my parents on top of the charge back because of the poor service they had received.
The company have told so many lies over the past months its no surprise to me they are struggling.
My advise would always be avoid Briansrentacar AT ALL COSTS.
Regards Mr Evans.
May be worth another look on trip advisor. More upset customers Mr Ballard. You do seem to just keep running into them, literally in this case.
David Evans.
Boring!!
Suppose it is boring to some Anna, not to the poor guy from london though who has not only been conned out of his deposit. He had been driven at in the aldi car park at Calahonda. So if you find it boring probably best not to comment. Unless of course you wish to provide details of the new address for Briansrentacar.
As Mr Ballard never posted it.
Hello,
Yet another person who has had their deposit retained, just seems to keep happening . Are you going to publish your new buisness address Mr Ballard ? Because the latest complaint is you are not answering you calls again ?
Mr Evans.
I am just wondering if Anna is still finding this thread as she put it BOARING. Since that comment was posted THREE more complaints on tripadvisor. Are they LIARS too Mr Ballard ? I see you still have not posted your new buisness address !
So I now invite you to do so if you are the reputable company you claim you are trading in Spain for over 20 years ?
That will allow myself and others to correspond in writing and to officially register our complaints with yourself. Any reputable company would have no issues in doing that.
I look forward to your new address being posted , but I won’t hold my breath !
Regards
Mr David Evans
Well still no update from Mr Ballard informing of his new business address so that all his upset customers can put in writing their complaints.
Not publishing his address also causes problems when the credit card companies need to contact. Seems the company prefer to just speak via their mobile phone. Gives them the option to just hang up when the questions get difficult.
Just shows what contempt he holds for his customers.and how poor his business really is.
Hopefully people will read the update in this publication and avoid this very poor company AT ALL COSTS.
Mr Evans.
I know both David Evans, father and son and, I can personally vouch for their good characters, unlike Briansrentacar. I do not know a single person who has a good word to say about that company. I for one would never recommend them to anybody.
Ann Marie Payne
Alhaurin El Grande
Yet again more complaints on trip advisor ! Still bored Anna ?
Seems to be a regular trend doesn’t it ?
And still no address details from Mr Ballard !
Do people really still believe his outright LIES ?
Surely not ?
Mr Evans.
Most of the complaints are posted by Evans under alias names and emails
Like Anne Payne who can vouch for con man Evans even though nobody has asked her to vouch for Briansrentacar and of course we do not know her so she will not know any of our thousands of happy clients.
It’s quite pathetic and another Evans posting he should find something to fill his life
Mr Ballard. Your so called thousands of happy customers appear to have deserted you don’t they ? All the posts on trip advisor are from different unhappy customers who have had the misfortune of renting from you to find you did the same to them, unlawfully retained their deposits.
So do the decent thing POST YOUR BUISNESS address and allow people to contact you officially. Simple as that. But as usual you won’t , just use your mobile, shout and scream at anyone who has a dispute with you hang up. Provide no evidence and hope they will go away quietly.
So David Ballard prove me wrong PRINT YOUR NEW BUISNESS ADDRESS.
Mr Evans.
Paul (aka David Ballard)
I haven’t forgotten about the money that you took from me and never returned. David Evans is not on his own — myself and others were also tricked by your nasty business.
Gavin
We have not either, you have to pay when you return cars damaged,you have lost your claim in the reclamation office please take us to court to prove your case.
You know you can not win when we have all the proof against you
Still no buisness address I see Mr Ballard !
In reply to taking you to court in Spain. There is little point in chasing a one man band small company like yours that has little or no assets as the rewards would not meet the costs, a fact you are well aware of and use to your advantage.
You never produce evidence of the damage you claim people cause to your sub standard hire vehicles, the reason for that is simple. There is no damage.
If the situation is as you claim then add into your hire cost the extra damage waver insurance and claim from that. The problem would be then that the insurance companies would be onto you. That’s the truth of this matter, so you will continue doing what you do. Claim damage well after your vehicle has been returned customers safely out of the way, withhold deposit unlawfully.
As long as customers researching car hire in Malaga and read these posts and avoid your company then every post will save another honest person from being conned out of their hard earned holiday money.
Mr David Evans
Mr Evans you ignore the truth and spend your life with fictitious postings to support your claim because it costs you nothing and we can not sue you.
We have 120 cars with many assets and yet you will not take us to court to prove your case and justify the lies you post. We have the photos and accounts to prove our case.
People like you that damage hire cars and refuse to pay the costs involved put small companies out of business in your case you claimed back the deposit by telling lies to your credit card company so in fact we lost the cost of repairing the seat your damaged.
The posts you had illegally put on trip adviser were all removed because they found they all had your IP address .
Please take us to court to prove you are not playing games and telling lies.
Please email your address in England we are going to give you the chance to prove your claims in court.
We will pay the cost which you will pay when we win the judgement
Please send us by email your postal and physical address we have served court papers on the contract address you gave 2 years ago but they came back..
Mr Evans most of the posts from Tripadviser are from you or your friends under false names.
The new Berlinger you and your father damaged has all the proof we need with the contract you signed showing no damage and the photos when you returned the car damaged.
You claim to be a police man and you signed the contract to verify there was no damage at the point you took the car and then claimed the driver seat was broken before you took the car and signed the contract.
You change your story at each stage of the dispute.
Please email us your address in England and your police identity no.
Mr Ballard. I won my claim against your company and compensation !
Therefore why would I take a case to court that I have already won ?
You have my e-mail address, home address and contact telephone number on the contract and booking documentation. No legal documents or evidence of any kind have ever been sent to me or my address, that is a total lie, but only one of many .
You state you have served court papers to my address relating to my hire 2 years ago ? As my hire with you was in sept 2012 so how can that be ?
Be a good idea to check your facts before posting as it is making your company look a little silly isn’t it.
I am only one of the very many upset customers you have unlawfully taken money from.
As you are aware I have reported your actions to the Malaga cyber crime police. As have others, so it would be helpful for you to post you company address, any decent company would agree to that, WHY NOT YOU ?
I have not been blocked from trip advisor on my IP address,there are comments on there about your company from me and many many other people who have had the misfortune of dealing with you.
The Royal Bank of Scotland reviewed the contract and came to the conclusion we were in the right . You refused to provide evidence to them,
So in conclusion everyone can see your unreasonable behaviour and refusal to print your address as some kind of refusal to engage customers reasonably to discuss their problems with your company leading to my view that you are a small company with little or no assets because otherwise people would be able to write to you instead of just being screamed at down the mobile you use.
Mr David Evans
The deposit was refunded to you by your credit card company because you told them you did not sign the card which was a lie, we are still proceeding with our claim against them and have sent the signed slip and contract to them.
Another pack of lies from them.
The contract has your fathers address ,please confirm it is yours.
The people reading your sick story can only see the type of man you are and our clients feel sorry for you
Mr Ballard, you are well aware of how to contact me , the problem remains you can not be contacted and you still refuse to print your office address !
You lost your claim against us because you told lies and could not back it up with any evidence.
The statements you have made on public forums ( most removed because of foul and abusive language ) are nothing compared to the texts you sent in an attempt to frighten and bully pensioners into paying for damage they did not cause, you are a disgrace, your actions show you are a small company with little to loose , no reputable company would behave as you have.
I will support anyone who has a problem with your company knowing how you treat your customers, you tarnished reputation is well deserved.
Mr D Evans
Mr Ballard,
You know how to contact me, you have all the details you need, mobile, email . Landline number and address, so stop creating smoke and mirrors and print your New office address so others who have complaints can get in touch with you.
You lost your claim with me but there are many others you refuse to speak to and you won’t provide any evidence, you just withhold deposits unlawfully.
No reputable company would behave as you do, your tarnished reputation is well deserved, I hope others reading about your company avoid you at all costs
As others have said on this thread your well known in the area as a rip off merchant, you are doing nothing to change that view in my opinion.
Mr D Evans
Mr Evans: Move on, sort it it through the LAWS of Spain and end it. Comments on the OP do not affect a business as the audience is too small. Man up and get on with your life. Bad businesses exist everywhere, you’re coming across as petulant and childish. As with Murphy’s law, sometimes you get a bad deal in life but the key is to move past it as soon as possible. The numbers in this case are pathetic, it’s your ego that’s damaged and you can’t let go. I just hope Mrs Evans doesn’t have to listen to the perceived injustice on a daily basis.
Hi Michael,
Yes I agree, you do have a point, the problem is that if everyone just rolls over then people who take advantage like Briansrentacar and Mr Ballard win hands down every time. It’s a nice little earner isn’t it.
Bad businesses do exist everywhere I agree but not many who consistently behave like Briansrentacar.
In relation to the comments that the olive press audience is too small to make a difference, well you are reading it !
The numbers you describe as pathetic were over 400 euros may sound pathetic to you but not to my pensioner parents.
So as with Anna, if you have nothing useful to say, better saying nothing.
Mr Evans.
Mr Evans if you signed a contract showing no damage and then claimed the damage was existing when you returned the car there is no court in the world ill support you and if you are involved with the Police you should have known better.
End of subject
Obviously the two posts from Michael and sylvia are both linked and probably initiated by Mr Ballard. No worries the story is out there now and people can make thier own decisions if the rent from Mr Ballard or not. My advise is still the same. Avoid at all costs.
I am a solicitor and deal with hundreds of car hire disputes.
Briansrentacar is no different to any other car hire company in that they charge for damage and or associated costs relating to the hire contract.
I am disgusted that the olive press ran your story without proving the facts from both sides and any other claimant regarding deposit disputes.
Mr Evans you signed a contract providing a security deposit to cover the terms of the hire.
Briansrentacar say they have your signed contract showing the disputed damage was not shown by you at the time of hire. You do not dispute the damage your claim is it was present on the vehicle when you hired.
You are legally and morally obliged to pay the cost involved.
Secondly you proudly boast you have claimed back from your credit card,
credit card companies do not and can arbitrate in disputes, they merely act on your instructions.
All car hire contracts have an arbitration clause in the case of disputes giving the court the arbitration jurisdiction , normally Spanish if the contract is in Spain, your action to claim back to your credit card is in breach of your contract and therefore fraudulent.
The Olive Press run the story on the basis of several claims regarding deposits but have no evidence from any court verifying the claims.
Most hire companies have approx 3 percent contract disputes and Briansrentacar are no different to other companies but have been singled out on your insistence to the Olive Press which is truly wrong.
The other people condemning your daily posts on the Internet are correct you only show yourself to be a very vindictive person with no correct proof.
Thomas Chambers
Hi David,
it’s important that you have put all the info online that others can see and so stop themselves from getting screwed as well.
Bad reviews on forums are very effective in costing bent businesses a lot of money. I’m active on many audio forums and consistent negative comments have closed down quite a few cowboy operations.
Just who is this Michael character, do we know – man up – you mean be a coward and back off, we all know from history what that mentality creates – David Evans is’nt going to do that – it’s you who needs to ‘man up’.
Mr Chambers. If you have a problem with what the olive press printed then it may be a good idea to speak to them. You do not have the fact to hand unless you are acting on behalf or briansrentacar. And if that is the case it is not ethical to comment publicly on a case you may be involved in.
Hi Mr Crawford,
You are correct I don’t want to see others disadvantaged by Brians rent a car, my main concerns are the tactics they employ to try and bully people into just accepting what they say with no evidence what so ever.
I am aware of 20 complainants, yes that’s correct Twenty, on several forums, who have the same issues as me, only one other has managed to retrieve their deposit.
That by my calculations is 18 customers at 300 euros each, 5400 euros.
I have no idea who Michael is or Sylvia who posted within an hour of each other but I do find that suspicious . And also the solicitor who offers opinion without facts, all very strange.
I have no interest in causing Brians rent a car to close down and would invite them to contact me on the telephone number they have should Mr Ballard wish to discuss this matter with me personally.
Mr Evans.
There is the contract signed by Mr. Evans showing the driver Seat was not damaged at the time they took delivery of the car.
There aré the photos of the driver Seat broken on the day the car was returned.
There aré the repair bills.
There aré recorded telephone calls minutes after the car was returned to the friend in Spain who had originally arranged the hire.
He knew the Seat had been broken by Mr Evans.
There is Mr Evans statement he has claimed back the contractual deposit from his crédit card.
There are the contract conditions signed by Mr Evans stating in the case of a dispute the Spanish court will have juridication and no other party
We have. all the evidence required and should anybody want a copy please email us.
Mr Evans chooses to ignore the law and spends most days posting his illegal point of view.
He had the choice to protected his father with CDW insurance in case the car was damaged and should feel obliged to pay the cost of repair.
We do have a percentage of clients that do not take out CDW insurance and then try to avoid paying the repair cost but no more than other car hire companies.
Mr Ballard,
You have been advised before about offering contractual documents to third parties containing private details via email to anyone who wants them.
Your foolish comments don’t seem to have any limits !
It’s a direct breach of the data protection act .
Any decent company would know that.
I would be obliged if you would print you office address as I will then serve your company with legal data protection documents so you can fully understand the consequences of your proposed actions.
Regards
Mr David Evans.
Well having had time to consider all the rubbish Mr Ballard has posted to date the facts remain.
A company reluctant to put into print where they trade from ? Very strange !
A company that refuse to abide by their own contract in relation to Spanish courts to prove a case!
18 Customers still out of pocket to the tune of 300 euros each 5400 euros in total.
Mr Ballard step up to the plate. PRINT YOUR ADDRESS.
Or at least ring me . You have my mobile landline and email.
Mr David Evans,
People are correct in their comments to us that you are a sick man with nothing better in his life than to spend his time on the internet posting his version of a car hire dispute and showing yourself to look stupid.
You are very poor example if you are involved with the police in England with your fraudulent actions by claiming back from your credit card company in breach of the contract you signed which shows everybody your dishonest character.
There are always car hire disputes with every company where costs are involved with damage to cars hired where the CDW insurance is not paid, we contract over 200 cars pèr month
and by law of average there is damage to cars. Most clients accept the liability and pay the cost but others do not and come up with stories like yourself that they did not cause the damage or that it existed when they took the car.
In all cases ,including yours, we can prove the liability is on the client to pay with the contract signed confirming any existing damage and the photo and factura on return if there is damage.
The Olive Press printed your story and several others all from hearsay, they did not ask us for evidence and they included photos of David Ballard without his permission this would never be allowed in England without a judgement in court.
We have received emails of support and if anybody wants to see the evidence which proves your fraud they can email us.
Stop repeating your lies on the internet and get on with your life.
Still more rambling from Mr Ballard and still no company address printed.
All your customers who you claim support you don’t seem to post anymore do they Mr Ballard ? Is that because they all use the same IP address as yours ?
Seems you like to blame everyone for your poor reputation , when in fact the only person responsible for the bad press you get on a regular basis is YOU ! The bad press doesn’t just come from me, your well aware of that on tripadvisor and malaga web.
You claim I am a liar, all your customers are liars, the olive press are liars, James Bryce tells lies, the olive press print photos of you without your permission that is wrong. Your list of complaints is endless and ridiculous.
You lost your case with the credit card company because you failed to provide any evidence to them, and you have still never provided any to me. The reason for that is simple. Monica from Briansrentacar checked your vehicle when I delivered it back to you at Malaga airport, she agreed it was all in order in exactly the same poor condition you delivered it to me the week before. Or is she telling lies ?
My opinion is that you don’t hire 200 cars per month, that would indicate that you were a reasonably sized company with a decent reputation and everyone reading your ramblings can clearly see that is not the case.
As stated numerous times PRINT YOU ADDRESS PLEASE.
Mr Evans
There are many computers in our offices I have not posted recently it is a waste of my time, my staff and our cliets think you are mentally sick.
You really are a disturbed man.
For the last time let me tell you the truth in this matter and this is from me not my staff,and I can prove every fact.
All internet forums are open to people expressing their experience with a product, unfortunately people can post several times from different emails to discredit the company such as you have done on tripadviser.
We do have disputes where cars are damaged and people try avoid liability such as you have done but we always provide he proof.
You silly little man stop twisting the comments, I did not call Olive press or James Bryce a liar, they have merely reprinted your and other peoples stories without any research to verify if it is true, all of which is hearsay.If you went to court you would lose your case, we have the contract signed showing no damage and the photo on return with the arm broken off the driver chair.
Again there was no case with the credit card company, you can not claim back you security deposit without a Spanish court judgement in the conditions of contract you signed.
You breached the conditions of contract and told your credit card company the deposit payment had not been authorized or signed.
Monica does not and can not check the car in departures drop off zone, she told you that when she took the keys from you.There is not sufficient light and 2 minutes limit by the police.The credit card company has not spoken to Monica or us so how would they know anything about the matter.
Your opinion is tainted as is your mind with the way you play with the facts,you are in breach of the contract you signed an openly brag on your internet with your daily posting .
I will print our address if you print yours this forum is not the place to advertise your place of work.
If any body wants our address or copies of the documents they can email our office.
I sincerely hope David Evans isn’t in the police service as he seems to have no sense of perspective. Imagine if he was ever armed. Hopefully he’s just in their accounts department! I don’t know the company involved or the individuals who work there and I never rent cars here in Spain anyway. What I feel after reading all this, is that the Olive Press need to be more careful in reporting on businesses and complaints against them, because if this turns out not to be true they may have contributed to the ruin of a local business – which is the last thing our economy here needs!
Mr Ballard I am not going to engage you in the use of inappropriate name calling that is offensive to many people .
It shows you in a very poor light, can’t imagine any of the reputable companies using the names you have used above, it’s quite disgraceful.
I have absolutely no idea what Jan is talking about ” imagine if I were armed” and then claims I need perspective ! Good grief.
Don’t think that I need comment further after the previous two comments above which are clearly linked.
Mr Ballard is doing a very good job himself in destroying Briansrentacar and it’s poor reputation.
Regards
Mr Evans.
Mr Evans the story is finished, you have saved the world from using Briansrentacar and clearly shown what a .
poor example of a man you really are with no morals and no respect regarding law or truth or contracts.
We at Briansrentacar will survive the 400 euro you have stole.
Olive Press have scandalized your story now lets all get on with living our lives everybody is tired of hearing your daily posts repeating your rubbish.
Mr B.
If I’ve saved one customer from being cheated out of their deposit then my daily posts as you put it have been worth while.
The daily posts have been matched in equal measure by your daily ramblings and constant failure to print your address for the 18 customers who’s deposits you still hold.
What I have shown is that I won’t just accept your lies and pay costs for damage to your sub standard vehicles.
I have taken the correct actions to stop you from unlawfully removing monies from my parents account,
I have complied with the law and morally it’s you who should be ashamed of your bullying tactics.
The olive press did not just print my story as well you know from all the different comments in this thread from your many upset customers.
One thing we do agree on is that our buisness is finished.
Unless of course you comply with sec 14 of your contract and let the courts decide !
Mr Evans
This Man Evans and his father should be banned from the Internet and the Olive Press for allowing these two to post all this rubbish about a car hire deposit.
First he says he delivered the car in the same condition then he says he is clear of liability because the girl driver collected the car without seeing the damage.
Then he admits claiming back his deposit in breach of the contract and says his credit card company held a hearing which he won, but the car hire company was not contacted to provide evidence.
Obviously this car was damaged by the Evans or they would have the original contract showing the damage when they took the car.
What a sad situation for the CarHire company I feel sorry for them.
The only thing you have achieved by your hundreds of posts is to verify our version of the story and prove you have no morals or regard for the truth or law.
Had you returned the car in the same condition or paid for the car seat you broke this dispute would not exit.
The Olive Press printed hearsay stories not one has been proven and yes sadly there are others such as yourself that do not want to pay the costs involved in car hire damage.
You are a joke of a man to quote contract conditions when you brag you have breached the contract by fraudulently claiming back you security deposit.
The only cheat in this dispute is yourself and that is clear for all to read from your story.
The Olive Press must regret running with your story.
The Olive Press stands by its original story which was not purely based on hearsay as claimed by Brian’s Rent a Car. For the record the last two comments from ‘Dave’ of Brian’s Rent a car and ‘Brent Long’ were received from the same (Orange Espana) IP address.
Brent you are clearly don’t know the facts do you ? And are yet another first time poster backing Briansrentacar and have been asked to post in support of them. Quite sad and pathetic really.
Mr Ballard you can take the olive press to court if you feel they are unfairly treating your company,
You can also take me to court if you believe you can prove your case.
No doubt you will post again Mr B, as you are like a petulant child who must have the last word.
All very sad really.
Just print your trading address, it’s not an unusual request.
Most buisness have to pay for the publicity in a well respected publication.
Mr Evans.
Now Mr Ballard .
please print your trading address.
I have legal documentation I wish to serve on you.
Mr Evans
The Olive Press has ever requested to Briansrentacar evidence relating to any dispute therefore it is hearsay.
Mr Evans email our office we will gladly give you our address .
Mr Ballard.
As we your customers all know you don’t reply to e-mails. And when you do they are usually loaded with threats and abuse so that is quite pointless.
Print your address for all to see, then anybody who need to contact you directly can do.
The Olive press did contact you regarding this article and your response was printed. You call us all LIARS.
Would you like to comment on the fact that you have now been discovered posting comments in different names from the same IP Address ?
Ironically you claim that it is me who resorts to that kind of misleading and dishonest behaviour.
You really should apologise to all the Olivepress readers now you have been found out.
Do the decent thing.
Print your address then this matter along with the many other complaints you attract don’t have to be played out on a public forum.
I will not be posting further on this matter. I have no need to.
I won my case and you have been shown in a true light now.
Regards
Mr D G Evans
Evans you have no reality of he truth.
The Olive Press called me on my cell phone as I was driving to the office and asked me about Gavin Johnson and yourself regarding deposits not refunded, I told the reporter Johnson and yourself had returned car damaged and this wast the reason the deposit was held. He told me you both said the cars were returned undamaged and to this I said you were both lying I had contracts and photo evidence to prove my case.
He told me he was proceeding with the story the next day, no question of us providing the proof.
I have no idea why Brent Long posted from our office block on the same wifi, he did not post from my computer and the webmaster will know this. I am sure he provided his email and webmaster can contact him.
You are brag again you claimed back your security deposit in breach of the contract you signed.
Then you won your case because the girl driver did not see the broken driver seat when you gave her the car keys outside departures. our credit card company has no evidence (similar Olive Press ) because they did not contact us or the girl for evidence.
You and the Olive Press should be ashamed of your self to admit this breach of contract and the very fact your credit card company did not arbitrate the case, merely claimed back your money because you told them you did not sign the slip.
This is typical of the the Olive Press, where several complaints sighted by them none of which have judgements against us and not one was discussed with us to allow us to provide the evidence we have in each case.
Mr Evans please contact us by email and we will deal with you privately and provide our office details, on this forum there are unstable people and we will not print here our address, but we keep telling you this but you have not emailed us yet
Hi Webmaster,
So sorry I posted in the Briansrentacar offices using their Wifi and now Evans is accusing them of posting my comments.
Webmaster has my email details and can ask for my address ,telephone and passport number to verify my post.
Typical of all this rubbish re complaints not verified and Evans saying everybody who disagrees must be employed by Brian’s.
Olive Press should be ashamed to support this pathetic story and the others unjustified claims.
Contact me if you need verification or any other details, I am only a customer but have great experiences of Briansrentacar and I have seen the Evans hire contract and return photos proving he damaged the chair.
Sad all his air time on Internet has never been verified by Olive Press.
Tripadvisor shows another customer with retained deposit. Posted 19/11/2013.
Mr Evans
Tripadvisor has yet another customer with retained deposit. Posted 13/03/2014. They keep popping up don’t they Mr Ballard ?
Yes Mr Evans you are right, with 2000 contracts per year by law of average we meet men like yourself who will stoop to any level to avoid paying liability costs
Another deposit retained.
Tripadvisor again may 2014.
Further deposit held. Posted trip advisor 26/05/14.
Total 24.
Another upset customer. Posted trip advisor 01/07/14.
See “Briansrentacar.net”.
A blog from another unfortunate customer in Finland.
Two more customers of Briansrentacar posted on trip advisor as having deposits retained. 6th July.2014.
16th July, tripadvisor , customer claims and wins cash back after threats from Brians rent a car.
Another customer deposit retained , tripadvisor 21st July 2014.
28 yes that’s correct 28 customers .
Have a feeling they won’t be the last.
Customer number 29 posted 28/07/2014 trip advisor deposit retained.
Mr Evans.
Congratulations to Mr Evans on getting his money back from this highly disreputable company. My wife and I are also victims (I think no. 28 on Mr Evans’ tally!) and I am looking at several avenues to both retrieve my illegally held deposit and suggest ways to the appropriate Spanish authorities to get these people off the streets.
Here we are at the end of 2015 and still Ballard is taking his unfortunate customers for a ride !
Looking on trip advisor there are several other customers with deposits retained and claims of damaged vehicles !
When will the Spanish authorities shut this fly by night cowboy outfit once and for All
Dave Evans
Hope the 2016 posts are true and Brians Rent A Car are finally out of business , Google have listed them as a closed business .
Yet still “Brian” makes claims they are still trading!
His colourful expletives still flowing, I would suggest that the comments have been made by one David Ballard AKA Paul Richardson or whatever name he feels like using on a given day !
It’s not good for decent law abiding traders trying to earn a decent reputation when people like Mr Ballard drag down the area.
Brians rent a car have a well earned reputation as being “one car hire company to avoid”
Mr David Evans