Robert Firth
A BRITISH couple who splashed £10,000 on an Airbnb penthouse in a luxury Spanish resort were horrified to discover that it didn’t exist when they arrived.
Ian and Denise Feltham from west London were promised a hot tub, a Turkish bath and a dog-friendly room in the VIP penthouse in Ibiza.
However, they were forced to travel 40 miles and pay £200 a night extra for the nearest dog friendly accommodation after they discovered the five star rated accommodation in Ibiza’s Las Boas complex didn’t exist.
Property developer Ian, 75, said that when they turned up at the Las Boas hotel, a receptionist told them that their penthouse was a scam. “A gentleman who lived in the building said they get tourists turning up all the time and that it’s a very big problem,” he added.
The couple immediately contacted Airbnb, but to their shock were told that they could only get a refund if they had turned up at the property and were not allowed a room.
Airbnb only backtracked and pulled the listing from the website after The Times contacted the company.
A spokesman for Airbnb said: “Our handling of this issue fell below our usual high standards and we have reached out to the guest to apologise and refund them in full. We have suspended the listing while we investigate and are continuing to work with the guest to make things right.”
