Winning a prize draw for Ryanair tickets left a couple 360 euros out of pocket
WHEN Nigel Davis won two free tickets on Ryanair to Scotland he was strangely ecstatic.
Not a frequent flyer with the airline he clearly hadn’t bargained for the regular surcharges and hidden costs that sully its reputation.
But that is certainly what he and his wife Lizzie, 50, got after claiming the Glasgow flights via a prize draw with Costa del Sol radio station Spectrum.
For ‘free’ ended up being, well, 355 euros to be exact.
The first shock came when they discovered they would have to pay a 140 euro surcharge for airport taxes.
On top of that they had to pay a 20 euro charge for booking by credit card online.
And then they had to pay 60 euros each way to take on board their luggage. But that wasn’t even the end of it. Because they didn’t actually land at Glasgow airport, but at Prestwick, some 40 miles away, and had an extra 40 euro bill for a train fare to the city.
“It is an absolute disgrace,” Davis, 57, told the Olive Press. “My wife and I are very unhappy about this and of course Ryanair say they can’t do anything.
“They blamed it on us for not reading the small print.”
Davies, who lives with his wife near Ronda, had entered the prize draw in January on Spectrum Radio.
As part of the prize he also won a free weekend at the Hilton hotel in Glasgow.
“We were ecstatic and immediately contacted relatives in Scotland we hadn’t seen for years to inform them that we were coming over,” explained Mr Davis, retired, from London.
But when they came to book their flight on the internet they discovered they still had to pay the airport taxes and a one-off 20 euro fee for a credit card booking.
While already high, they decided it was still worth going ahead with the trip as they would be staying in a nice hotel and would be seeing quite a few friends.
“But when we got to the airport we were shocked to discover that we also had to pay for the luggage.
“My wife was sobbing her eyes out and it meant another massive hit on our savings.
“It is just incredible that we ended up being conned in this way,” he added.
When he did finally complain to the airline, he was told that the prize was always subject to various terms and agreements.
In an embarrassing email to Davis, littered with spelling mistakes and grammatical errors, the company insisted it was Spectrum’s fault.
Carla Perez wrote: “Ryanair did not carry out the promotion so the Radio (station) is responsible to tell you the terms and conditions.”
Spectrum insisted they did tell them the terms.
But Davis denied this. “We were never told about the terms and conditions. I accept that we should have read them but no one told us.”