HOLIDAYMAKERS claim they are being held to ransom by a car hire firm forcing them to pay hidden fees.
Goldcar, based at major Spanish airports including Malaga, is accused of refusing to hand over the keys for online bookings until a mandatory €100 insurance payment is made, claims a report in the Daily Mail.
Online customers are offered a pay-on-pick-up deal where the car is hired for a set price including VAT, unlimited mileage, collision damage, waiver insurance without excess, passenger insurance and theft cover.
While this sounds comprehensive, customers claim they are being stung by the €100 fee on top of the price they signed up for when they go to pick up their car.
Those who refuse to pay it are having up to €1,200 frozen on their credit card to cover possible damage, despite many of them having additional insurance policies to cover such incidents.
A Goldcar spokesman said: “Goldcar takes these claims very seriously and we are continuously looking for ways to improve the information provided to the customer.”
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