2 Dec, 2025 @ 18:35
2 mins read

EES chaos over? Spanish government finally confirms which queue Brits with TIE cards should join at the airport

SPAIN’S Interior Ministry has finally confirmed that British residents holding a TIE card must not use the new Entry Exit System queues or automatic gates when entering or leaving the country.

The official clarification echoes a recent internal instruction from the Policia Nacional in Malaga, which said that Brits resident in Spain must not be registered in the EU’s new EES.

The Ministry now states that UK nationals are exempt, provided they hold a valid residence document, such as the TIE.

READ MORE: Malaga police now tell Brits who are resident in Spain they should NOT join the EES queue at the airport – and doing so by mistake could have nasty consequences

Instead, they should go to a staffed passport booth and show both their passport and TIE card.

Those who do not hold this card will be treated as normal third country nationals and must pass through the EES system.

The confirmation brings long-awaited clarity for tens of thousands of British residents after weeks of contradictory guidance from different authorities.

The Policia Nacional in Malaga had already instructed its officers that residents with a TIE should avoid the EES kiosks and automated lanes entirely.

READ MORE: Scenes of chaos at Tenerife South Airport as EES rollout continues to gridlock Spain’s airports

The Interior Ministry initially offered contradictory instructions, but have now finally lined up with the police on the matter.

And the advice can’t come too soon, as the Ministry has warned that Brits with TIES who mistakenly pass through the EES kiosks will be registered as tourists.

This means their stay in Spain will be logged under the 90 day rule rather than as a legal resident.

The result could be future flags for overstaying, delays at the border or the need to formally request deletion or correction of their EES record.

READ MORE: EXCLUSIVE Confusion reigns for Brits at Malaga airport: Tourists and residents in Spain alike are bamboozled during EES digital passport roll out

The clarification comes after weeks of travel disruption, missed flights and long queues across several Spanish airports as the new system struggled to cope with the volume of non EU passengers.

Some residents reported queuing for up to two hours only to be told they were in the wrong line and had to start again.

Airlines were also issuing contradictory announcements at boarding gates, with some directing residents to EES kiosks and others insisting they avoid them.

At peak times in Malaga and other airports several EES machines were reportedly shut down or left unused due to staffing shortages.

READ MORE: EXPLAINER: Which queue should British residents with a TIE card join to enter Spain now that the EES is here?

Other airports were said to have paused their use of the kiosks altogether when queues began backing up into the terminal.

It should be noted that the Interior Ministry’s confirmation does not automatically guarantee that all frontline staff will be aware of the new instruction.

It remains unclear when airports will update their signage and whether airlines will receive unified guidance.

Click here to read more Travel News from The Olive Press.

Walter Finch, is the Digital Editor of the Olive Press and occasional roaming photographer who started out at the Daily Mail.
Born in London but having lived in six countries, he is well-travelled and worldly. He studied Philosophy at the University of Birmingham and earned his NCTJ diploma in journalism from London's renowned News Associates during the Covid era.
He got his first break working on the Foreign News desk of the Daily Mail's online arm, where he also helped out on the video desk due to previous experience as a camera operator and filmmaker.
He then decided to escape the confines of London and returned to Spain in 2022, having previously lived in Barcelona for many years.

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