Ryanair tries to clear up fog of confusion

LAST UPDATED: 6 Apr, 2009 @ 10:20
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RyanairRYANAIR is insisting that a flight cancelled at the last minute at Granada airport was due to fog.

This is despite airline representatives telling passengers at the airport that the plane was diverted to Malaga because of “high winds”.

And passengers on inbound flight 9604 Ryanair’s Liverpool to Granada service insisting that they were told that the plane was diverting due to mechanical reasons.

Whatever the case, when the plane eventually landed at Malaga airport, it was attended by fire engines and the passengers were not allowed to leave the plane for an hour.

A spokesman insisted that flight FR9604 was diverted to Malaga “due to fog at Granada”.

“The flight was cancelled as a result of this forced, weather-related diversion and passengers were offered a full refund or travel on the next available flight,” he said.

But the claim is still being contested by passengers.

“There was no wind or fog at Granada airport,” Chris Buck told the Olive Press. “Other planes were landing and taking off at the same time,” he added.

He and a number of other passengers are furious that after the cancellation the 140 passengers were “left to fend for themselves”.

They have accused the airline of lying in order to avoid having to foot the bill for a meal, accommodation and/or compensation for extra expenditure incurred by travellers.

According to European aviation rules, if a flight is cancelled, the airline has no responsibility to reimburse travellers for any expenses caused by that cancellation.

Although passengers were offered alternative flights from any Spanish airport to any British one, this was not always convenient.

The next flight from Granada to Liverpool, for example, was three days later.

Since that night the Olive Press has talked to AENA, the Spanish Airports Authority, CLEVER, Ryanair’s handling agents in Malaga, and the press offices at Malaga and Liverpool airports, in an attempt to get at the truth.

After constant requests – and sending a list of questions – we finally got a reply from Ryanair.

The spokesman added that generally passengers would be bussed to the other airport to catch the flight. “But that depends on a fleet of buses being available,” he said.

He also insisted that under EU rules the passengers were not entitled to compensation.

He insisted that having fire engines on the runway was not uncommon, and added that sometimes Ryanair staff agreed with passengers in order to placate them.

He also admitted that staff at Granada airport, while representing Ryanair, may have not got it right.

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  1. Whilt there may be many doubts about Ryanair, your readers might be interested in the email I received from the EUROPE DIRECT Contact Centre.
    This is more about Cancellations at the time of boarding!
    As Follows:- (Read it carefully)

    Dear Sir

    We acknowledge receipt of your message and, in response to your enquiry would like to draw your attention that the European Court of Justice has established that as a general rule, air carriers are obliged to pay compensation to passengers in case of cancellations due to technical problems in the aircraft. It ruled that a technical problem in an aircraft which leads to the cancellation of a flight is not covered by the concept of “extraordinary circumstances” exonerating air carriers, unless that problem stems from events which, by their nature or origin, are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond its actual control, which would have to be proven by the carrier. (NOTE THAT LAST SENTENCE)

    You may find this decision on the website of the Court of Justice of the European Communities:

    http://curia.europa.eu/jurisp/cgi-bin/form.pl?lang=en

    Should you have any further questions you can find useful information on Air passenger rights on the website of the Directorate-General (DG) for Energy and Transport at the following addresses:

    http://ec.europa.eu/transport/passengers/air/air_en.htm

    Here, you may also find the text of the Regulation (EC) No 261/2004.

    We hope this information will be of use to you.

  2. Does anybody know what the situation is with Ryanair’s winter flights to Granada.
    It would seem they have dropped Granada this winter but i can’t seem to get any info on whether the route will be resumed next spring

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