- OP Xtreme
- Business & Finance
- Crime & Law
- Food Drink
- News Features
- Property Insider
- Legal Issues
- Mistress of Sizzle
- Loud and Clear
- Eating Out
- Andalucia Property Search
- Green Guide Spain
Brit turned away from Ryanair flight
Do you have news for us?
Click to contact the newsdesk!
WHEN Guy Horne tried to board the Ryanair flight from Malaga to Manchester – with his £36 bottle of Glenmorangie – staff told him to pay up or get off.
Buying the whisky in duty free, Ryanair told the student that he would have to pay a £50 surcharge to take the bottle on board.
He told the Metro newspaper: ‘I took the bottle out of its box and tried to fit it in my bag but she [the stewardess] still said no. I was begging and pleading with her to let me on the plane but she wouldn’t let me. I was stood there at the entrance to the plane and I was completely powerless. I was just in a state of disbelief. You just want some commonsense.”
Horne eventually caught an easyJet flight several hours later at a cost of almost £200.
In 2011 Spanish national airport authority AENA told all flights that passengers had the right to carry separate bags with shopping purchases at its airports.
AENA Director Commercial Services & Properties Mariano Sanz: “With this new law passengers are allowed to take an extra bag with purchases onto their flights. We have communicated strongly to Ryanair that they must obey the rules. When we told them, they said they would comply with Irish law rather than Spanish law; but we said that this was not acceptable, and we repeated that they must follow the rules in place at Spain’s airports.”
Ryanair claimed that Horne had two extra pieces of hand luggage as well as his carry-on bag, calling its 10kg allowance “generous”.
It added: “Ryanair will not delay its flights for passengers who fail to comply with its terms and conditions of travel.”
Reader Comments »
The views expressed in the comments above are those of our users and do not necessarily reflect the views of the Olive Press.
Messages will be moderated or deleted if they:
• Are considered likely to disrupt, provoke, attack or offend others
• Are racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable
• Contain swear words or other language likely to offend
• Break the law or condone or encourage unlawful activity. This includes breach of copyright, defamation and contempt of court
• Advertise products or services for profit or gain
• Are seen to impersonate someone else
• Include contact details such as phone numbers, postal or email addresses
• Describe or encourage activities which could endanger the safety or well-being of others
• If you have a complaint about a comment please email [email protected]